Get in touch
Grid Wave is made by a small team at Viskara. Email is the fastest way to reach us, and a person reads every message.
What do you need help with?
Report a bug or crash
Tell us your iPhone model, your iOS version, and what you were doing when it happened. Screenshots help a lot.
Email usPurchase or restore issue
Bought Remove Ads but still seeing ads? Try Restore Purchases on the menu first. If that fails, email us with your Apple receipt.
Email usPrivacy or data request
Questions about what the game collects, or a request under GDPR or CCPA. Progress is stored on your device only.
Email usFeedback or an idea
A level that felt unfair, a mode you want, a piece that keeps ruining your day. We read all of it.
Email usQuick answers
I bought Remove Ads and switched phones. Do I have to buy it again?
No. Tap Restore on the menu while signed in with the same Apple ID and the purchase comes back.
My progress disappeared.
Progress is saved on the device, not on our servers, so deleting the app deletes it. Contact us and we can help with what is recoverable.
Does Grid Wave need an internet connection?
Only to load ads. The whole game, including the daily challenge, plays offline.
How do I stop personalized ads?
Turn off tracking in Settings, Privacy and Security, then Tracking. You will still see ads, but non-personalized ones. Remove Ads stops them entirely.